This is a home lift that travels through the ceiling or floor to the level above or below, depending on the type of house you have. This type of lift does not require a lift shaft, which means when you do not need the lift, you can send it away to the next floor. This will give you your valuable living space back, unlike conventional fully enclosed lifts.
When you cut the opening (aperture) in the floor, will the natural fire protection be removed?
Yes, it will be. Your ceiling and floor combined will almost certainly have an in-built fire rating of approximately half an hour. However, this may not be the case with some very old properties. It is vital that you select a lift that can provide the same fire integrity you had before the aperture is cut. Some companies are not able to offer this. There are 600 fire related house deaths every year in the UK with more than 12,000 injuries, therefore, please ensure that you insist on fire protection to the lift itself, whether it be parked up or downstairs. We can confirm that our Lifestyle lift has the required fire rating and has been tested and certificated by the independent Warrington Fire Research Centre. For added peace of mind, Terry lifts are able to interface smoke alarms to the lift to ensure the lift behaves correctly in the event of a fire.
What happens if a child or a pet is underneath the lift when it descends?
What happens if the power fails?
If the power fails due to a cut in the electricity supply, then there is a battery back-up which will enable the lift to travel down and for the door lock to open. If for some unlikely reason the battery back-up failed, there is a simple emergency lowering and release procedure which we will take you through during the handover and demonstration of the lift.
Will I be fully protected when the lift is travelling between floors?
Yes, The Lifestyle Lift is fully enclosed with a full height interlocked glass door protecting the user(s) whilst travelling in the lift. Some companies may only provide a half height door. This means that that they will have to fit a full light curtain which will stop the lift if the light beams are broken. This system must be ‘fail safe’ which means if the light curtain should fail, then the lift will not travel. The safety of the door locks is also very important and these should be compliant to BS5900:2012.
How safe is the drive system?
The direct hydraulic drive system is inherently the safest available on the market.
Who will install my lift?
Your lift should be installed by trained competent engineer, who is NVQ qualified. This would certainly be the case if you selected a Terry Lifestyle lift.
I am not sure that I have enough space for a Lifestyle Lift. How will I know for sure?
We will arrange with you a convenient appointment date and send around one of our skilled surveyors who will carry out a free no obligation survey for you. This will include looking at several possible locations for the lift and agreeing with you the most cost effective location which will meet your needs as the user of the lift.
What if my lift travel is above 3 metres?
It is a legal requirement under ‘The Supply of the Machinery Regulations’ that if you are looking to install a through floor lift above 3 metres, then the product must have been assessed and approved by an Independent Notified Body. Once your lift is approved following a rigorous testing and assessment process, you will receive a certificate proving compliance against the Directive. It is a legal requirement to have this certification. Therefore, please check out this important detail by asking for evidence of ‘Notified Body’ approval, before placing your business with a supplier. Terry Lifts have been independently assessed and have been certificated by an approved ‘Notified Body’ and are the first and only company in the UK to have it.
Is the Lifestyle Lift noisy?
The lift is hydraulic drive and the power pack unit that contains the motor is usually located either in a basement or more usually outside the property, which means that the lift is whisper quiet and is actually quieter than lifts with drive motors that sit on top of the lift. The noise level is actually less than 70 decibels which is similar to a dishwasher sound. To check this out, please assess this important claim for yourself by making an appointment to view actual customer installations which we would be pleased to assist you with.
What power supply is required?
To comply with legislation, all permanent lifting equipment must be permanently connected to a dedicated normal domestic power supply.
What happens if I move house?
Is VAT applicable on a Lifestyle Lift?
VAT is payable unless you have a physical condition that would make you VAT exempt. We provide an exemption form with all quotations because many people who have some difficulty with the stairs may qualify, therefore, would be zero rated.
How long have Terry Lifts been in business?
The original company was formed by a British Engineer called Eric Terry in 1947 and we have been making lifts to move people for more than 45 years.
Are you a member of any recognised Trade Association?
Yes, we are founder members of LEIA (Lifts & Escalator Industry Association) and we are signed up to our Association’s Code of Practice which is there to protect the consumer from poor or unethical selling and business practices. If you are considering an alternative supplier, please ask where the lift is manufactured and whether they are members of a recognised industry body? We are also members of the BHTA (British Health Trades Association) and work with them on improving industry standards.